DISPUTES & CHARGEBACKS

Simplify chargeback and dispute management with confidence.

Customer disputes and chargebacks can be costly to any type of card program. Save time and money by leaving dispute management and chargeback processing to SoFi Tech Solutions.

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CHARGEBACKS

We can save you time and money.

Chargebacks alone cost businesses an estimated $20-100 per instance, but the true cost is much higher—costing roughly $240 per chargeback due to time lost, fees, penalties and loss of goods or services.

88%

OF CLIENTS USING DISPUTES

INVESTIGATION PROCESS

Protect your bottom line—don’t miss out on your chargeback dollars.

SoFi Tech Solutions proactively protects you every step of the way. As a part of our dispute investigation process, we investigate the cardholder’s chargeback claim before we submit a chargeback request through the applicable association.

DISPUTE CENTRAL

Focus on your business—let us handle disputes.

Spend your time developing innovative products and solutions that drive real impact for your customers. SoFi Tech Solutions’ dispute platform was built to reduce manual effort and automate compliance requirements. Our cloud-based platform delivers a robust suite of best-in-class dispute resolution processes and tools.

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OUR PEOPLE

“Disputes can be a very intricate process because of all the regulations that need to be closely followed, so it’s important that we abide by those regulations. My team focuses on responding to client inquiries and recommending appropriate compliant remediation actions.”

Rigo Perez Vicenzio

Chargebacks and Disputes Supervisor

IMPROVE DISPUTE MANAGEMENT

Simple dispute and chargeback management at your fingertips.

With SoFi Tech Solutions, you can integrate the dispute process into your mobile app or website and provide account holders with a seamless and comprehensive dispute management experience and an elegant user interface. From the initial dispute touchpoint to the time the matter is resolved, the customer experience is simple and frictionless, which supports customer loyalty and retention.

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DISPUTE CENTRAL

Stay in compliance with dispute investigation fraud reporting.

Be informed, while leaving the due diligence to our team. Our detailed reporting ensures you know the status of your customers’ payment disputes and chargebacks.

Our processes and technology platform are designed to comply with US Regulation E, US Regulation Z and Non-Regulated programs, as applicable. We also can support Canadian programs and are working to support other countries as well.

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