Program Management
Our payments program management expertise. Your results.
THE 5 COMPONENTS OF PROGRAM MANAGEMENT
What is program management?
In addition to owning the direct relationship with the issuing bank, the program manager is responsible for developing all marketing materials and coming up with the brand, choosing the payment network, reconciliation, compliance and fraud, and developing the mobile application interface and UX. When you have a program, the main components include:
- Issuer
- Processor
- Program Manager
- Network Provider (Visa, MC, Discover)
- Embosser
ONGOING SUPPORT
Choose the program management approach that’s right for you.
Count on us to provide the level of support you need. Our team can guide and support you at each step, or can manage individual elements on your behalf, including:
- Navigating sponsoring/issuing bank and payments network exacting rules and standards, which touch almost every part of your program
- Working with network providers
- Managing card production and fulfillment providers and supporting packaging design
- Set up or support of back-office functions such as authorization and settlement, customer service and IVR, fraud management and dispute resolution—and much more.
And, once you’re operating live, we provide ongoing support to keep you achieving your goals.
OWN PROGRAM MANAGEMENT
The upside of being your own program manager.
One platform, tailored experiences.
Program Management
Our team of program management experts will help get your idea off the ground fast and avoid costly mistakes.
Fraud
Leverage our robust, rules-based fraud detection system that injects specific transaction rules for specific fraud patterns or events.
Customer Service
We provide live or automated assistance when your customers need support.
IMPROVE DISPUTE MANAGEMENT
Vast network of integrated partners.
OUR PEOPLE
“We help determine the best approach to program management while avoiding pitfalls that cost time and money when it comes to navigating your sponsor bank and payments network with their rules and standards. Our team supports in setting up back office functions, including authorization and settlement, customer service and IVR and more.”
Reese Giddins
Head of Program Management
